Terms & Conditions
Please read through all the terms and conditions so you are fully aware of our right when booking in for the makeup and hair services. Booking with Stephanie Cahhyadi MUA signifies that you agree with the terms and conditions including all payments being made by specified dates.
DEPOSITS / BOOKING FEE
A deposit of $100 is required to lock in the date. All the deposits made are strictly NON REFUNDABLE in any circumstances. The deposit/booking fee is your booking retainer which means we turn away all other jobs during your appointment time. You’re welcome to secure your wedding date with us first and have your trial closer to your wedding date, or vice versa as we want to ensure all our clients are happy with their decision.
By paying the deposit, you understand and accept that you are entering into a contract and are bound to the terms and conditions stated.
PRICING
Please note that all prices are subject to change. If you have already paid a security deposit then you retain the rates invoiced at the time of booking for the respective booking.
WEDDINGS / BRIDAL BOOKINGS
All wedding bookings require a $100 deposit to secure the date, and require a minimum 6 weeks notice to cancel your bookings ( if any ). Please note that the deposit is NON REFUNDABLE in any circumstances.
After paying your deposit/booking fee – If someone decides to pull out of their service, the total amount quoted will remain the same and no refund will be offered, you have the option to replace them with someone else. Changes to your booking by adding another person onto your original booking can only be accepted if time / resources allow on your wedding day and we will require prior notice and payment due at the specified time. Adding extra people on the day, without prior warning, may jeopardise the quality of our work or delay the ceremony.
If the booking is downsized after it has been confirmed, you will be charged the original price quoted to cover the loss of other bridal parties turned away for the same date.
COVID / GOVERNMENT RESTRICTIONS
In the event that your booking is cancelled due to government restrictions, any payments you have made are strictly non-refundable. We are more than happy to transfer your deposit and reschedule your wedding booking within 12 months from the original wedding date. No changes to numbers are accepted and the total outstanding will remain payable in full.
TRIALS
Trials are recommended, without a trial we will not accept responsibility if a chosen style or look does not work on a wedding day or there are circumstances where there is a mismatch in styles, approach, or expectations, and a refund will not be offered. Clients are required to pay the full amount for the trial by Direct Deposit Transfer or Cash. Trial appointments consist of 1 x hairstyling or 1 x Makeup application only, any additional styling may incur additional charges. All trials will be held at Stephanie Cahyadi’s place. If you require us to travel to you for your trial a travel fee will be charged. The time allotted to a trial is 1.5 hours for hairstyling or makeup. 3 hours for both hair and makeup. Please let us know before you leave your trial, any feedback you may have. If there are any issues, anything that needs to be changed or fixed, your stylist can address this immediately to ensure 100% satisfaction on the day. It is advisable that you familiarise yourself with our work portfolio and ensure you are confident our capabilities and style are appropriate before securing a booking.
PARKING
Parking must be provided for and paid for by the client. Our hair and makeup artists carry a lot of heavy equipment so valet parking at all hotels is a must and will need to be arranged prior to the wedding date please.
TRAVEL FEE
Travel fee will be calculated depending on how many stylists you require and the distance the stylists will need to travel to your location. A personalised quote will be emailed to you. You will be expected to cover all costs for hotel accommodation where it is not practical to travel on the day of your wedding i.e. limited time available, or severe weather conditions have been forecast.
PHOTOGRAPHY & IMAGE COPYRIGHT
It is imperative that we continue to update our portfolio and demonstrate our work to future prospective brides. Please let us know in advance by written email if you do not wish to be photographed or if you are not happy for us to use your images for social media purposes, all staff will be notified. We are happy to be photographed on your wedding day however, any photo image incorporating our team in action, or our hair and/or make-up design, on the internet or on any other advertisement, must make reference or credit us as the hair and/or makeup artists.
YOUR PRIVACY
Your privacy is taken very seriously. Your personal information will never be used for any purpose other than processing your booking and conducting our service with you. Further, your information will not intentionally be passed on to a third party under any circumstances.
HEALTH AND HYGIENE
It is advised that you please notify me prior to your booking of any allergies or skin conditions.
Please ensure you mention any contagious sicknesses/infections or skin conditions such as conjunctivitis, cold sore etc.
Please note that makeup applications will not be performed whilst these conditions are present due to the high risk of infection being passed on to other clients.
It is 100% the clients responsibility to warn me of any of these conditions, sensitivities or allergies, I will not fall responsible for any reactions that in the unlikely event may occur.